Terms of Service

Effective Date: August 20, 2026

Welcome to Elamora. By accessing or using our website and purchasing our hair and beauty products, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Elamora

Elamora is an online store offering hair, beauty, and related products to customers within Pakistan.

By using our website, you confirm that the information you provide is accurate and that you agree to follow these Terms of Service.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, product colors, appearance, packaging, or other visual details may vary slightly from what is displayed on your screen.

Elamora reserves the right to correct errors, update product information, modify prices, or change product availability at any time without prior notice.

3. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

We currently accept payment methods including:

• Cash on Delivery (COD)

• JazzCash

• Easypaisa

For COD orders, the customer must make the required payment when the order is delivered.

4. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

After receiving your order, Elamora may contact you to confirm the order details.

An order is considered confirmed once it has been accepted and processed by Elamora.

5. Order Cancellation

Customers may request to cancel an order within 7 days of placing the order.

Cancellation requests should be made by contacting Elamora as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow our applicable return procedure.

6. Delivery and Shipping

Elamora currently provides shipping within Pakistan.

We offer free standard shipping on orders.

Estimated delivery generally takes 5–8 business days after order processing, although delivery times may vary depending on location, courier availability, holidays, weather, and other circumstances beyond our control.

For additional information, please review our Shipping Policy.

7. Returns and Exchanges

Customers may request a return within 7 days of receiving their order, subject to the applicable return conditions.

Depending on the situation, customers may be eligible for either:

• A refund, or

• A replacement

The available resolution may depend on the condition and nature of the returned product.

Customers should contact Elamora as soon as possible if they receive a damaged, defective, incorrect, or otherwise eligible product.

8. Product Condition for Returns

Returned products may need to meet applicable return requirements, including being unused and in suitable condition with original packaging where applicable.

Elamora reserves the right to review each return request before approving a refund or replacement.

9. Failed or Refused Deliveries

If a customer refuses to accept an order or the order cannot be delivered because of incorrect or incomplete customer information, the order may be returned to Elamora.

Customers should contact Elamora regarding the available return or re-delivery options.

10. Product Availability

If a product becomes unavailable after an order has been placed, Elamora will make reasonable efforts to fulfill the order.

Where possible, we may contact the customer regarding an alternative or suitable resolution.

11. Customer Accounts

If you create an account with Elamora, you are responsible for maintaining the confidentiality of your account information and password.

You are responsible for activities carried out through your account and should notify us if you believe your account has been accessed without authorization.

12. Prohibited Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to interfere with the operation or security of our website, submit false information, place fraudulent orders, or misuse our services.

Elamora reserves the right to refuse or cancel orders that appear to be fraudulent, abusive, or otherwise suspicious.

13. Intellectual Property

The Elamora website may contain product information, images, graphics, text, logos, and other content.

Such content may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or use website content for commercial purposes without appropriate permission.

14. Limitation of Liability

Elamora will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for delays, interruptions, technical problems, courier delays, natural disasters, or other circumstances beyond our reasonable control.

To the extent permitted by applicable law, Elamora will not be responsible for indirect or consequential losses arising from the use of our website or products.

15. Website Availability

We do not guarantee that our website will always be available, uninterrupted, or completely free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

16. Changes to These Terms

Elamora reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes relating to these Terms or your use of the Elamora website will be subject to the applicable legal jurisdiction in Pakistan.

18. Contact Us

If you have questions regarding these Terms of Service, your order, returns, or any other matter, please contact Elamora:

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]

We are committed to providing our customers with a reliable and positive shopping experience.

Thank you for choosing Elamora.